Avoid the pitfalls of team infighting and confrontations in the organisation by learning how to deal effectively with disputes and discord in any setting. Our Conflict Resolution Training course will help you gain important insight into what causes disagreements in the workplace and group environments. Not only that, but it will show you how to connect with opposing sides of an argument and manoeuvre events to reach the best outcome possible.

Valuable Conflict Management methods can be gained in this tutorial, including reading body language, performing interventions, and showing empathy to all parties. Instead of wasting precious time and resources trying to keep people calm and happy, you will become able to prevent conflict in the first place and use the most appropriate tactics to defuse a potentially volatile situation. By signing up now, you can learn how to become an inspirational team leader and a top-class mediator.

Learning Outcomes
This course covers the following:

• Discover how to recognise signs of serious conflict and mitigate its sources
• Understand how to deal with negative emotions and strong opinions
• Know how to see the “bigger picture” and work towards the right goal
• Learn how to stop conflict at the earliest point and respect people’s rights
• Explore ways to mediate disruptions and help participants to feel optimistic
• Gain ways to ensure that conflict resolutions are permanent and stable