This Handling and Managing Difficult Conversations Training Course covers handling difficult relationships with customers, handling difficult conversations at work, and other situations where difficult conversations may occur.

Through case studies and practical exercises led by an expert instructor, you will master the art of active listening, learn how to communicate with participants using powerful body language techniques, and create an action plan the deals with conflict resolution effectively.

Who should take the Handling and Managing Difficult Conversations Training Course?:

This skills-based Handling and Managing Difficult Conversations Training Course is ideal for professionals who work in environments where they are required to interact with difficult clients and customers but also applies to anyone who is dealing with a difficult situation in their personal or professional life. This includes:

• Customer Service Representatives
• Retail Managers
• Sales Representatives
• Anyone in a situation where the needs and wants of all parties are opposing

Learning Outcomes

This course covers the following:

• Use their body language to express themselves effectively
• Demonstrate excellent active listening skills
• Handle challenges professionally
• Create a conflict resolution action plan
• Communicate their expectations clearly
• Take control of a meeting and tackle personality clashes