The Introduction to Emotional Intelligence Training Course is designed to provide learners with the practical skills and knowledge to apply emotional intelligence in the workplace to form strong working relationships, win over clients and communicate effectively.

Emotional intelligence is a crucial social skill that applies to all industries. This Introduction to Emotional Intelligence Course will take you through the concept of emotional intelligence, exploring how you can use it in a range of situations, from resolving conflict to reading clients and understanding customers.

You will be introduced to a range of communication techniques throughout this Introduction to Emotional Intelligence Online Course, which will also guide you through how to take control of and deal with your own emotions while at work, equipping you with fundamental transferable skills that can be applied to any professional setting.

Who Should Take The Introduction to Emotional Intelligence Training Course?:

This Introduction to Emotional Intelligence Training Course is ideal for those who work in the following professions:

• Customer Service Assistant
• Sales Manager
• Entrepreneur
• Business Owner
• HR Officer

Learning Outcomes
This course covers the following:

• Understand what emotional intelligence is and why it is important
• Use emotional intelligence at work to build strong working relationships
• Deal with and control their emotions effectively in the workplace
• Recognise, read and respond accordingly to the emotions of colleagues
• Resolve conflict in the workplace through emotional intelligence techniques